BURY ST EDMUNDS •
FURTHER INFORMATION / TERMS & CONDITIONS FOR TICKET HOLDERS
KEY POINTS TO NOTE
☆ Under 5’s are FREE and do not need tickets. Kids tickets available for 5-15 years. Teen Tickets available for 16-17 years and Student Tickets available with valid ID.
☆ Download your E-Tickets to mobile devices or print, ready to show at gate & swap for event wristbands.
☆ Please Do NOT bring your own Food and Drink (For More info & exceptions please see below)
☆ Please feel free to bring chairs or blankets for your comfort
☆ Saturday Times > Gates open at approx 12pm. Music curfew approx 9pm. Bar closes 9.30pm
☆ Sunday Times > Gates open at approx 12pm. Music curfew approx 8pm. Bar closes 8.30pm
☆ All vendors & bar are CASH ONLY
☆ Please TRAVEL GREEN, walk, use public or hired transport or lift share where possible – For Travel info please see below).
A • TICKETS & ENTRY
B • EVENT CONTENT
C • FOOD & DRINK POLICY
D • GETTING THERE, TRAVEL, ACCESS & PARKING
E • TICKET HOLDER INFORMATION
F • TICKET TERMS & CONDITIONS
G • AGE POLICY
A • TICKETS & ENTRY
Tickets are non-returnable or refundable. (See Ticket T&C’s below)
Please make sure you bring your advance ticket, whether it’s a printed at home, E-ticket on a mobile device, or paper ticket.
To monitor numbers and cater effectively we prefer all tickets to be purchase tickets in advance. Please note: Our 2016, 2017 & 2018 events at Abbey Gardens both sold out in Advance.
In the unlikely event of any remaining, tickets will be on the gate:- please contact us or monitor social media for availability before traveling.
In the likely event of a sell out, entry on the day will become available through the day as other patrons leave the site on a one in one out basis.
All ticket holders and guests must consent to a security search of persons, clothing, bags and any other items deemed necessary.
Security on behalf of Nearly Festival retains the right to conduct searches during the Event. If you refuse to be searched you may be ejected.
Prohibited items or any items that the Nearly Festival or its security company deem to be a risk to safety, enjoyment of others or security or are not suitable to be taken to the Event or may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not allowed. Ticket holders may be ejected if found in possession of prohibited items inside the Arena.
If you have any queries with regards to our ticketing, please ‘Contact us’ or your ticket vendor.
We do Not operate a general Pass out policy as our site is self-sufficient and for safety reasons we prefer to maintain numbers inside the arena.
We do listen to special cases prior to the event &/or on the day: –
Patrons needing to leave and re-enter the arena for a predetermined period of time please contact us prior to the event for per authorised pass from Management.
Patrons needing to leave and re-enter the arena for a short period of time on the day please contact the head of security at the main entrance for authorisation.
Those re-entering the arena will be subject to further safety searches and assessment.
B • EVENT CONTENT
Main stage, Kidzone, Street Market Line up is 100% booked & correct at the time of going to press.
Nearly Festival reserve the right to add or remove artistes/activities/vendors at any point but will notify patrons via social media & website.
In the unlikely event of artists cancelling, the Nearly Festival will endeavour to replace with similar artistes as soon as possible.
C • FOOD & DRINK
Please do NOT bring your own food and drink.
Under 5’s & Children are permitted to 500ml water or soft drinks (see SOFT DRINKS below)
Bags will be searched on arrival, any food or drink found will be placed securely for you to collect after the event.
– All Baby food
– Small Fruit and Snack boxes within reason for small children.
Strictly No large food hampers or large picnic boxes
Many of our food vendors are able to supply vegetarian & gluten free options.
We have a specialist food vendor who caters for vegan customers – feel free to contact @Fitzroysstreetfood prior to event to discuss menu options
Those with extreme food intolerances, please contact us to discuss further.
The Nearly Festival does provide a fully licensed bar and excellent catering facilities at reasonable prices:-
Pub in the Park – A wide variety of alcoholic and non-alcoholic drinks. inc Lager, Cider, Spirits, wine and local ale.
Street Food Market – Food vendors offering the following options:-
Wood fired Pizza, BBQ, American style Diner, Noodles, Jacket Potatoes, Vegan/ Gluten Free vendor.
Unfortunately, there are no cash machines on site. Cash Only
YOU MUST BE 18 OR OVER TO PURCHASE ALCOHOLIC DRINKS
Nearly Festival operates the Challenge 25 policy.
If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18.
Do not buy alcohol for persons under the age of 18 – if you do, you risk being ejected from the event.
There are a number of bars located around the site serving alcohol (to over 18s only) and soft drinks during licensed hours. All bars are operating are Cash Only.
Please drink responsibly.
Alcohol will dehydrate you, pace yourself and top up with water or soft drinks.
Drinking and driving is an offence. Don’t risk the life of yourself and others.
Ice cooled Soft Drinks will be sold in the Kidzone at very reasonable (50p for cans, waters & fruit shoots etc.)
Tots (0-4 years) and Kids (5-15 years) are permitted to bring 500ml of water or soft drinks. Plastic bottles or cartons must have an unbroken seal. STRICTLY NO GLASS BOTTLES.
Tap water available through the day on request via Event control and First Aid.
Soft drinks will be available from most vendors at supermarket prices
• Unfortunately, there are no cash machines on site. Cash Only
D • GETTING THERE
• PLEASE TRAVEL GREEN!
Please walk, lift share or use public or hired transport where possible, aspire to be green, as always.
E • TICKET HOLDER INFORMATION
Gates Open at approx 12pm
Live music starts approx 1pm
Music curfew: Saturday 9/9.30pm. Sunday 8/8.30pm (both in daylight)
Bars close: Saturday 9pm. Sunday 8pm
It’s a first come first served policy for your placing your chairs & blankets..
Please check the weather forecast in advance and be prepared for the Great British Summer. Please. prepare for all conditions including sun & heat.
Smoking is permitted outside in the public area’s and in the main auditorium
Washrooms, Food market, Kidzone and any enclosed areas will operate No Smoking policy. Please dispose of your rubbish responsibly.
Dogs are permitted in some locations, but are limited in numbers. Each dog must have a ticket along with an adult. If no Doggie Tickets are for sale then its a no dogs location. If Doggie Tickets are sold out, dogs are allowed but no more tickets are available. Please do not turn up at the gate with your dog if you do not have a ticket, you will be refused entry.
Portable Washroom facilities will be installed, please familiarise the location of these on your arrival.
A disabled washroom unit will be available inside the arena.
If you require special assistance please alert the venue in advance of the event – or upon arrival.
A professional first aid area is located on site. Please familiarise the location of these on your arrival.
Please see our kids welfare team on arrival for kids wristbands and write your contact numbers on. Rest assured, no children can leave the secure festival site unattended or without parents consent. In the event of finding a lost child inside the arena please notify event staff & security as soon as possible. Our event staff are trained and briefed with our lost child policy.
EMERGENCY EXITS / EVENT SAFETY
Ensure you know where your nearest emergency exits & first aid station are on arrival.
Follow any instructions given by Stewards, Security and Management.
Move away from any dangerous/antisocial behaviour.
Notify Security if you see any antisocial or suspicious behaviour.
Ask for help if you need it and help others.
Stay calm – if you’re in distress, ask to be taken to the First Aid tent or Event Control.
If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored.
F • TICKET TERMS & CONDITIONS
Please read and understand the following terms and conditions as they are binding for all ticket purchases.
No food or drink can be admitted into the event arena (please see further information for the exceptions)
No refund on tickets will be made under any circumstances except pursuant to conditions under Event Cancellation or Postponement *.
Printed Tickets or E-Tickets, printed or shown on mobile devices must be presented on arrival at main entrance for wristband transfer.
Wristbands are required at all times on festival grounds. You will be subject to ejection with no refund if you take off or tamper with your wristband for any reason. If you have an issue with your wristband please immediately report to security or event control.
All wristbands will be checked for proper application by staff.
A person in possession of a wristband which has been tampered with or altered in any way is subject to ejection from the festival grounds without refund.
The resale of tickets is prohibited. Nearly Festival reserves the right to cancel any tickets that have been resold.
Nearly Festival reserves the right without refund or compensation to refuse admission (or remove from the premises) to any persons whose conduct is disorderly, violent or unbecoming.
Management reserves the right without refund or compensation to refuse admission (or remove from the premises) to any persons under the influence of illegal substance or highly intoxicated with alcohol.
Although highly unlikely, The Promoter may withdraw or substitute artistes and/or vary advertised programme, event times, and audience capacity without prior notice.
The Promoter/Venue Owner may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture.
The Promoter/Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.
The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances.
Professional recording devices are prohibited without prior arrangement (email email@example.com )
The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
Information is collected from those purchasing with EAST ANGLIAN EVENTS, TICKET GUN or THE APEX BOX OFFICE in order to facilitate ticket purchase or other services available.
Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets.
By transacting on our website, purchaser certifies that purchaser is at least 16 years of age and understands and accepts these conditions of use.
Any complaints regarding the event will be directed to and dealt with by the Promoter via email, firstname.lastname@example.org
Event Cancellation or Postponement
If an event is postponed or cancelled, a Postponement Publicity Notice shall be placed in the media & on social media by the Promoter or it’s PR Representatives.
Any refund made by The Nearly Festival shall only be made out of sums held for the Promoter as authorized by the prior written agreement of the Promoter. Refunds take 7-10 working days to process via the secure payment system.
In most cases the Promoter will automatically process the refund without any need of request but in exceptional cases the Notices shall advise procedures for requesting a refund and the period and time within which the ticket holder could request a refund.
Refund will not be entertained if a request for a refund is made after the given period from the date of a Notice. Such unrefunded sums shall be dealt with at Promoters sole discretion.
In the event of cancellation, all tickets purchased using credit cards shall automatically be refunded to the credit cards with which the tickets were purchased. If such credit cards are no longer valid, no automatic refunds will be made and condition below shall apply.
The handling and Booking Fees cannot be refunded.
G • AGE POLICY & TICKETING
UNDER 5’s: Ages 4 years & under are FREE and do not need a ticket.
KIDS: Ages 5 to 15 years.
Anyone under aged 15 or under must be accompanied by a paying adult aged 18 or over. Day or Weekend Child Tickets are available for £5 & £10 respectively.
TEENS: Ages 16 or 17 may attend unaccompanied but we strongly advise that you have the consent of a parent or legal guardian. Day or Weekend Child Tickets are available for £10 & £15 respectively.
STUDENTS: Ages 18-21 in full time education with a valid current photographic ID.
Please check local collages for student tickets. Day or Weekend Child Tickets are available for £10 & £15 respectively.
Proof of age may be required on entry to the Event and when purchasing alcohol. Recognised and accepted forms of ID are Photo Driving or Provisional Driving License, Passport and Proof of Age Card with PASS (hologram) logo. The Promoter reserves the right to refuse admission if its staff are in any doubt whatsoever as to the age of the person being presented as being under the requisite age.
Our challenge 25 policy will be in operation across the whole site. If you look under 25 then you may be asked to prove that you are over 18 if you want to buy alcohol.
Anyone under the age of 18 caught drinking or in the possession of alcohol will have the alcohol confiscated and may be ejected from the Event.
Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be ejected from the Event.
Whilst we are a family friendly event it is your responsibility to check the suitability of the content for any children/teens/students in your party regardless of official age restrictions, this includes considering the type of audience the event is likely to attract & whether main stage or Kidzone content & activities are suitable for any children/teens/students in your party.